Open Adobe PDF in client application
Office 365 / SharePoint online needs to support opening PDF documents in SharePoint directly to client application (Adobe Acrobat Pro/DC).
As of this request, technical support has stated the only way to open PDF files in Acrobat is to download/save them.
SharePoint On Premise has supported this feature for some time.
Adobe PDF files are as common and Microsoft Office Suite documents and must be editable directly to/from SharePoint Online without the need to down/save edit, and upload which adds user overhead and lowers productivity.
Thank you everyone for your feedback on this item. We recognize this is a valuable feature and are looking at ways we can address it. We do not have a timeline to share at this point.
We are now using FoxIt Reader instead of Adobe Reader. Foxit allows you to sign documents from the Web Based Client as well as to Save Files (ie you sign the document and then "Save As" to the library in SharePoint that you want the file to reside in).
Foxit Reader also allows you access to the SharePoint Meta data fields (but not through the Web Browser).
Andy S commented
Great, come to find a solution to something that's been around for ages and it's still not possible! Fix it, because the web based PDF reader is useless. I can't annotate or sign my documents
Sunit Sheth commented
This should be addressed immediately. Many customers have come to rely on the ability to open a PDF with a client application and save it back to SharePoint. Now those same customers are hesitant to move to O365 due to this ability being lost. @Microsoft please fix this MAJOR issue.
Mike Jackson commented
This really should be addressed by now. The promotion of teams and SharePoint Online for document management and collaboration should see the use of PDF's no different to Word etc. The lack of open in application is a major detractor in the accounting/finance industries when the majority of documents that require editing are in PDF format. 70% of all email attachments are PDF's. Please respond to this @microsoft so we know if you're at least looking into it.
As many other users, I am disappointed at the inaction here. Our team is VERY frustrated at having to download PDFs to sign, then upload again, and made worse by not being able to Open in App. This, at the very least, should be achievable by Microsoft and Adobe.
Gerry Brimacombe commented
Should be a user setting to "open PDF in client app".
Any updates on this? This is critical for so many users across so many companies.
Exactly what Gerry said, users are unable to open certain documents in browser (get hit with an error), thus they must download the PDF, fill in relevant forms, save PDF locally and then upload to Sharepoint. Our end users are not all that tech savy, thus this is a critical issue.
Gerry Keller commented
We are using some PDF forms which are opened in the broser with an errror message. This is annoying, time consuming and all in all simply a shame that it doesn't seem to be possible to open PDFs in defined applications.
Kate McBean commented
This is the primary reason we are considering options other than SharePoint for file management. It is critical to the day to day operation of our business that we can open pdfs from sharepoint directly into adobe.
The new window suggestion would help our company. We all use Acrobat here, but the inconsistency is driving us mad, and losing a window is the biggest gripe.
Very frustrating that this idea has not been implemented after so many years
Michael Beaver commented
If MS could open all documents in a new window, I'd be happy. I can't tell you how many non savy computer users click a link to open a PDF, read the PDF, close the PDF and then have lost the site simply because the PDF loaded in the same window as the site. Yes, opening in client application would be the way to go, but what about the fact that not everyone has Acrobat or reader installed. Chrome and Firefox have built in PDF readers. This makes things so frustrating for developers.
D. Jäger commented
q.e.d.: Microsoft isn't really interested in their own "I suggest you"-campaign. It remains at a monologue - as so often.
We use BlueBeam in our office and use SharePoint as our file server. Having the ability to have files open in BlueBeam from SharePoint online would be very beneficial
I am in total agreement. It is unacceptable and inconvenient to open the pdf file in Edge instead of starting the client application.
Robert Lake commented
Totally agree. The "in browser" display is very unfriendly.
I then click on "Open in Browser" and I get a different display.
All file types need to have the ability to have them open in the native application that the user wants.
Mike Williams commented
We have documents that show blank in the browser (Edge, IE, Chrome). Downloading and re-uploading PDFs dozens of time per day (for every member of staff) is unacceptable
Reisha Marie commented
Forcing PDFs to open in client application by default is essential to how we use SP. Not being able to do this has been a giant headache for our company. We should at minimum have the same or better functionality as on prem.