I have used SharePoint on premises for more than 10 year (2010, 2013 and 2016). In all cases, I could use the Announcement app (email enabled) to FWD emails in with Screenshots and all the text , pics and formatting was there in the item. This was a quick way to create tickets, create newsletters and add Knowledge base items. Handy and valuable. In SP online, this functionality is gone. I can create list items from email but when you view the item, all the screenshots are gone. If we want to create a knowledgebase, we have to create the item, then SAVE the screenshots, then upload them and insert them. No one has time for this and this a huge barrier to users. So, it simply dies. there is no Knowledgebase now and what is there isn't any good. I feel like we have taken a huge step backward in what is possible using the product. Just let the flow include all the formatting.