Get in SharePoint Online the ULS entries for 'your' correlation id
In Office 365 / SPO you cannot access the ULS logs to lookup the logged information on error situation. Only option is to contact Microsoft Support. This is cumbersome and takes elapse time, hindering your progress. Required a secure option to on-the-fly retrieve the ULS entries related to 'your' correlation id (checked against the tenant for which the user has authenticated)
Unfortunately and for various reasons including privacy we are unable to provide the ULS logs. However, we are reviewing how we can improve the experience if an error does occur (with an associated Correlation Id).
8 commentsComments are closed
This is most important feature for any admin. For just getting the log details for ULS we have to open the ticket and the first tier engineer are hopeless from the Microsoft. Currently lot of the waste in time in ticket opening to get the details of logs and that feels like we are living in 90's era. Microsoft should provide the logs access to tenant admin and that is most effective way for tenant admin to analyze the issue and fix it.
Peter Ridgway-Davies commented
I suspect Microsoft simply cannot do this as it could expose data for other tenancies. This is not obvious but because Microsoft have so many servers and because your tenancy can be hosted alongside other tenancies on given Microsoft servers that are being shared with other tenancies then the ULS logs can relate to any one of these. One of the gotcha's in SharePoint Online I'm afraid.
Jonathan Herschel commented
I migrated a list to SPO and keep getting form cannot be found errror, but cannot troubleshoot. Please allow admins to get ULS logs based on Correlation ID
Eric Fang commented
Agree. ULS information is critical to trouble shooting.
Surely this is a must ! I suddenly cannot access a document library or the document sets below them and all I get is a correlation ID which I cannot even look up for a clue as to how to fix it. I need to get access asap (in minutes or hours NOT days or weeks). How can you efficiently administer a service if the administration is taken away by the vendor of the software ? Microsoft please allow access to ULS logs as soon as possible if you are not going to fix the issue yourselves.
Agree - show more error detail in the browser after the ULS error.
Anytime a correlation ID is presented to the browser, that ID and error detail should be accessible on demand in the SharePoint Admin center for at least 30 days.
Ralph Rivas commented
At least show the error!
Adrian Chrobok commented
This is a good idea! It is really hard to troubleshoot something in SharePoint Online, especially when you do not have access to ULS log files. Recently we had a problem in SPO where we don’t even had a specific correlation ID and Microsoft is not allowed to share the full log files with the customer.
I think it would be a good solution to implement the possibility, to download ULS log files from the SharePoint Admin Center, filtered for each associated tenant. This will also valorize SharePoint Online as service.