Address Sharepoint Website Edit Access Isues
If changes are going to be forced upon customers, it is important to ensure that all of the testing has been done that will ensure that the change migration does not create unnecessary challenges for them! In the recent forced migration to the next O365 SharePoint change, it appears that the developers did not consider how the business would be able to edit their existing website. It now takes "5" different steps, that we only realized after spending 5 hours to figure it out, to be able to access and edit our current corporate website. The SharePoint technical team were very helpful. However, not even they understand why the access to edit current sites is so difficult. In stead of making a change and having customers become the beta testers, testing should be comprehensive and should ensure that it covers all of the various existing services that the customers currently use. Additionally, if there are changes, communications of what must be done to ensure service disruptions should be shared in a proactive and timely manner. This is the second time that our company has been adversely impacted because things were not properly communicated or tested. There must be a better way!