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Neko Ferro

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    0 comments  ·  Sites and Collaboration » Communication Sites  ·  Flag idea as inappropriate…  ·  Admin →
    Neko Ferro supported this idea  · 
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    350 comments  ·  Sites and Collaboration » Modern Pages  ·  Flag idea as inappropriate…  ·  Admin →

    In modern pages, we open links within SharePoint in the same tab by default, and external links in a new tab. In the text web part, users can specify to open links in a new tab, but that isn’t the default behavior. Similarly, for navigation links, they follow the same rule (within SharePoint, same tab, external to SharePoint in a new tab). This is true of the modern web parts that support linking as well (hero, quick links, images, etc.) This is the pattern we’ve adopted for consistency.

    After reviewing other areas of modern sites, like the site pages library, document libraries, lists, site contents, etc. we did find some different opening behaviors which we’ll review and resolve.

    Can you help us understand if this pattern isn’t meeting your expectation, if we have some inconsistencies within modern pages we’ve missed, or if it’s the other areas of modern sites where…

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    Neko Ferro commented  · 

    Decades of usability research has shown links opening in new tabs is a terrible user experience. My own recent usability studies at Marsh McLennan has shown this as well. Users lose the ability to press "back" on their browswer when this happens, or can't find the tab they came from. This bad UX is compounded even more on mobile, where the concept of "tabs" is much more difficult.

    I am suprised a company as large as Microsoft does not have an experienced UX lead on the project that would have highlighted this problem. Not opening links in new tabs is usability 101.

    Here is some relevant research from Nielsen Norman group:


    Since 1999, it's been a firm web-usability guideline to refrain from opening new browser windows for several reasons. All of these also apply to opening new browser tabs and are still valid today:

    More windows or tabs increase the clutter of the user’s information space and require more effort to manage.

    New windows or tabs can cause disorientation, with users often not realizing that a new window or tab has opened. This problem is exacerbated on mobile, where the old window is never visible.
    Less-technical users struggle to manage multiple windows and tabs, especially on mobile. (On tablets, where users can have both multiple windows and tabs for the browser, it’s even more confusing.)

    New windows or tabs prevent the use of the Back button for returning to the previous page and force the user to spend effort to find their way back to the previous content.

    New windows or tabs are not inclusive for blind or low-vision users — especially when they open outside of the area that's magnified.

    Neko Ferro supported this idea  · 

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