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aaron shvarts

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    8 comments  ·  Sites and Collaboration » Document Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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    aaron shvarts commented  · 

    n a past DCR it was recommended us use Flow. Flow does move the attachments to libraries and those can be tracked and the status updated accordingly and the user with the action plan can be seen as the one who the next action is waiting on. BUT the entire email is not sent to the library and therefore users cannot open that and reply back to the entire email thread from their customer and may be missing some of the information for that item. MS Teams or Office Groups You can use this similarly to the mail enabled document library BUT Teams doesn't have the capability of marking or flagging items within teams to show a email is being worked on or completed, next status etc.

    aaron shvarts supported this idea  · 

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